Frequently Asked Questions

How many eFoil boards can I choose from?

We have developed a board for each and every one of your specific needs. You can have a look at our products in the Shop area on our website.

Which board is most suitable for beginners?

Our recommendation for beginners is the SiFly E eFoil board. Perfect for learning, the eFoil board has a high volume.  In combination with the big Cruiser 1900 wing and the CR340 stabilizer, the low flight speed and the stable board are the ideal conditions for your first steps in e-foiling!

What material is the SiFly board made of?

SiFly Stellar S - Carbon fibre board with a light EPS core
SiFly Stellar R - Carbon fibre board with a light EPS core
SiFly Rider Soft-Top - Impact-resistant closed-cell foam
SiFly Lite Inflatable - High-pressure inflatable PVC
SiFly E - Carbon fibre and fibreglass composite board with a light EPS core
SiFly R - Carbon fibre and fibreglass composite board with a light EPS core
SiFly S - Carbon fibre and fibreglass composite board with a light EPS core

What is the top speed of a SiFly board?

The top speed a SiFly board can achieve is 40km/h.

How long does the battery life last in one ride?

For a single ride, a SiFly board's battery will last up to 120 minutes.

How long does it take to charge the battery?

It takes up to 3 hours to charge it from 0 to 100%.

How to take care of the board when going out of the water?

At the end of each session, rinse the board and the foil thoroughly with fresh water. Remember to check the engine and seals. Crystallized salt can damage both.

How to maintain and store?

Never leave your SiFly eFoil, the remote control, the SiFly PowerCell LR battery pack or the charger unit in direct sunlight or in a hot place for a long time. The composite parts, battery cells and electronics can be seriously damaged under these conditions. If you store your SiFly assembled for longer times, make sure to disassemble it every 3-4 weeks and apply TefGel to the screws and inserts, to avoid oxidation processes. Additionally, apply some dielectric gel to the communication and power connectors every once in a while to prevent electrolysis. Use the same gel to lubricate the O-ring on the top of the mast plate to ensure a good seal.

Store the SiFly PowerCell LR in a cool, dry, well-ventilated and frost-free place. Make sure that the battery cells are protected from irreparable total discharge.

Can I take my SiFly board with its battery on an airplane?

Electric vehicle batteries are not permitted on passenger aircraft. It may be possible to ship the SiFly board on a dedicated cargo plane.

How to transport the battery?

Never transport fully charged SiFly PowerCell LR battery in the eFoil by aircraft or over long distances. PowerCell LR should only be partially charged during transport (maximum 30% of the total capacity of the battery). If instructions are disregarded, flammable gasses can be discharged causing serious injury! 

The rechargeable SiFly PowerCell LR battery corresponds to:

  • Road transport - paragraph 2.2.9.1.7 ADR

  • Maritime transport - paragraph 2.9.4 IMDG Code

  • Air transport - paragraph subsection 3.9.3.6 IATA DGR

Where do you ship?

The company is rapidly growing into an international brand with central hubs in Europe and the Middle East. For all other destinations please contact our office for a custom-made offer.

What forms of payment do you accept?

We accept all major credit and debit cards, also bank transfers.

Return policy?

As soon as we have received the full payment for your product and it has been dispatched to you, your purchase will be complete. We do not accept returns except for faulty products. In this case the return must be in accordance with our Terms & Conditions.

What is the difference between the Easy mode and the Dynamic mode?

Easy mode: In Easy mode the trigger acts like an “ON/OFF” switch. You won’t have fine control of the power on your finger tip. Although limiting. This will help you learn how to control the hydrofoil with your body faster.

Dynamic mode: In Dynamic mode you can adjust the power by moving the trigger between fully pressed and fully depressed positions.

Why is the mast constantly beeping?

Either
Any of the components is updating
Or
there is no communication between the components of the board.

How to update?

The current software version of the device is visible under the “Specification” tab in the app. If any of your devices (board, battery, remote controller) has version 2.2-365 and above, you have to update only the board. Then the battery and the remote controller will update automatically from it. 

What is a Business account?

If your board is activated to a business account, a “Configure session” button will appear inside the board page. You can choose the duration of the session and hit the “Configure” button. A timer will appear on your Remote Controller and it will count down until the end of the session. Then, the board will enter “Limited” power mode and will reduce its maximum power output.

What is the expected lifespan of the battery?

We currently offer a 2 year warranty or 300 cycles, but with the necessary care and maintenance, the battery will surely last way more than that.

Where can I test SiFly products?

It depends on your location. SiFly is growing into an international brand with central hubs in Europe and the Middle East, with partners and users all around the globe. You can see all Locations on our web page. Have fun and enjoy the ride!

Why is the price in my basket different?

The price that you see in the Shop section is a net price. You will see the price increase once you have added all the products you want to your basket. There will be a  price difference called - VAT. It will be added according to the country of delivery.